Choices in Network Support | Rev Net Blog

Choices in Network Support

Choices in Network Support

Non-profit organizations need to be very selective with the folks whom they hire to do their good work. Positions are streamlined and sometimes many folks wear many different hats. Network Support will be needed but being able to hire a computer technician may not be feasible. Small businesses or non-profit organizations will most likely have to outsource their network support and there are several ways to do that that is more economically sound.

Hiring a technician from off-site to come to the building is still the most popular choice. Having a trained professional in the building to answer questions and listen to what the problem is, is simply easier.

Remote desktop support is also one of the fastest ways for someone to provide IT assistance and network support to a smaller organization. The person doesn’t physically have to be in the building, which can make for a faster response time.

Another option is ph support; however, for many companies this way is just too time-consuming. Having to relay what the problem is often results in miscommunication and additional problems. For very minor networking support issues this is a great way, but for most network problems it is not the best option.

If the problem isn’t very pressing network support can be done via email. It is sometimes a great way to keep the “resolution” in an archived email for future use and you are able to work on a flexible schedule. However, because it is not interactive it is not the best way to resolve problems with audio, video or even hardware.

For many non-profits it is best to hire a technician and establish a relationship. That way they will come to know your organization, how it runs and be able to help with any problem that arises.

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Neil Witts

As the service manager, Neil Witts oversees daily operations at RevNet and acts as a point of escalation. He is both Microsoft and Cisco certified, achieving MCSE, MCSA, and CCNA accreditations. Neil also holds a degree in information technology from the University of Worchester in the U.K., where he grew up. Throughout his career, he has accumulated nearly 20 years of IT experience in various roles. Neil has used his educational background, professional experience, and hardworking mindset to establish a successful IT career, and he joined RevNet in July 2017. He is regarded as a crucial member of the management team.

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